We have moved our server. You should not be seeing this message, but since you are, please click to go to our new server.

Nature's Gift Logo

connect with us

facebook-logo   twitter-logo   pinterest-logo linkedin-logo

click here for our

Health Care Workers

Discount


click here for our

Blog


sign up for our

Aromatherapy

Newsletter

 


Gift certificate
Wildcard SSL

BBB
Healing Body, Mind, and Spirit with Pure Essential Oils
Include articles and blogs
Blog Banner
 
 
 


Customer Service FAQ


For FAQ’s related to aromatherapy, click here.

 

About Our Policies, Shipping, Wholesale, etc.

How fast do you ship? Will my order get here in time for Christmas, or her birthday, or any other deadline?

Out of Stock items — Can I have a rain check?

What credit cards do you accept?

My credit card payment won’t go through because I changed my billing address. How do I pay for my order again?

How can I use a gift certificate?

How can I change my password or billing or shipping addresses?

Suddenly my shopping cart is empty! Help! Where did the things I put in it go?

I don’t want to use my credit card online; how else can I order?

Can I call in my order, why don’t you have an 800 line?

Do you have a minimum order?

What are your shipping and handling charges?

How do I know you won’t sell my e-mail address to some spammer?

Do you sell wholesale?

Can I buy larger quantities of your oils?

Do you make custom blends?

How do I order a catalogue?

I live in Canada, Singapore, the UK, Japan. Do you ship internationally?

I live in (fill in the blank). Will your electric diffusers work here?

How do you handle back orders?

 

How fast do you ship? Will my order get here in time for Christmas, or her birthday, or any other deadline?

We ship orders Monday through Friday, most often within 24 hours on business days. In other words, if you enter your order on Tuesday morning, before noon Central Time, it will probably ship the same day you place the order. If you enter it late on Friday afternoon, it will likely ship the following Monday. During the week, we strive for either same day or next day shipping. If there is a problem with your order, we will notify you via email. If you have really waited until the last minute, please select the shipping method at checkout that will get your package to its destination the fastest.

Out of Stock Items—Can I have a rain check?

We try really hard NOT to have out of stock items still available on the website. Normally, as soon as the last of an item is ordered, it is marked out of stock on the site and in the shopping cart. Sometimes, however, we will have two items left, and four people will each order one in the middle of the night. In the morning, we will mark the item out of stock, but in the meantime, two clients will be disappointed. When we are out of stock on an item, and unable to ship it with the rest of your order, the order for that particular item will be cancelled, and its value (plus any additional shipping and handling) will either be deducted from your packing slip/statement, or will be credited back to your credit card. The rest of your order will be billed and shipped as ordered. We cannot give “rain checks” for out of stock items, or hold your order awaiting arrival of the missing item. Our priority is to get the balance of your order to you without unnecessary delay.

To be informed when the out of stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there. If you are a Facebook member, then become a Fan of our Facebook Page as we also announce new and back in stock items there. Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that; we’ve tried!

 

What credit cards do you accept?

We will gladly accept either Visa, Mastercard, Discover, or American Express credit cards, PayPal, or your personal check. 

 

My credit card payment won’t go through because I changed my billing address. How do I pay for my order again?

If you mistakenly put in the wrong billing address into your Account Profile during checkout and the charge was declined by your credit card company, please:

1. Log In to the website.

2. Get to your Account Profile page by clicking “My Account” just below the Shopping Cart Icon in the light purple band.

3. Change your billing address on this page, if needed. Scroll down to push the “Submit” button to record your changes.

4. Then on the same page, click on “Order History” at the top of the page. Then click on the order number that has the credit card problem and click on “Pay Now.”

The order will then be resubmitted to the system.

 

How can I use a gift certficate?

If you have received a gift certificate from Nature’s Gift, you need to claim it to apply it to your account. To do this, please go to www.naturesgift.com and Log In to your Account (or create an account by clicking “Log In” just below the cart icon on the upper right side of the site). Once you’re logged in, on your My Account page, scroll down almost to the end and click “Claim a gift certificate.” On the next page, enter your code and press “Claim.”

To use your gift certificate, start the process as usual. When you get to the Pay page, select the option “Credit Card or Gift Certificate” to pay for your purchase. (Gift certificates expire 5 years after being issued.)

 

How do I change my password or billing or shipping addresses?

1. Log In to the website.

2. Get to your Account Profile page by clicking “My Account” just below the Shopping Cart Icon in the light purple band.

3. Change your password, billing or shipping addresses, if needed. Scroll down to push the “Submit” button to record your changes.

 

Suddenly my shopping cart is empty! Help! Where did the things I put in it go?

If you put items in your shopping cart, they may stay there, or suddenly disappear, depending on your internet browser. If you want to be sure to keep the items in your cart, just Log In before you add anything. If you then log out, what you have saved in your cart only appears to be missing. All you need to do is log back in to see the contents of your cart. Go to your account, click the ORDERS tab... and you’ll see the saved, unpaid order. Just click on the order, finish shopping, and pay for the order as usual.

 

I don’t want to use my credit card online; how else can I order?

You can fax your credit card information to us at (615) 860-9171 or call it in to (615) 612-4270. Or email it in two separate messages, the first with the first three sets of digits, the second with the last four digits and the expiration date. Or you can use the shopping cart, select “Offline Payment Form” as your method of payment, and send a check or money order to:

Nature’s Gift
316 Old Hickory Blvd. East
Madison, TN 37115


However... Please complete and submit the online order form, even if you select OFFLINE payment to avoid entering your credit card number. Your order will be processed much more quickly if we can just pull it off the computer, rather than if a human being has to stop what they are doing and manually type it in. The system really does work better if you use the shopping cart. Honest. Because of the time involved processing an order that wasn't placed via the shopping cart, we do apply a manual processing fee ranging from $3.00 to $6.00 depending on the time and effort we must invest. So please place your order through our website.

 

Can I call in my order, why don’t you have an 800 line?

Of course you can call it in, but we would honestly prefer that if you are placing a retail order you use the shopping cart. If you use the shopping cart, we both automatically get a copy of the order as you placed it, and it saves us having to manually type it in. (Which gives me time for more interesting things like adding to this FAQ.) In fact, if you do call in your order, we are going to have to charge you an additional $3.00 to $6.00 manual processing fee to cover the additional time and effort. Of course, if you have questions that you can’t find answers to on the website, we’ll be glad to try to help answer them.

 

Do you have a minimum order?

We don’t have a minimum for retail orders, at all.

 

What are your shipping and handling charges?

We ship via US Postal Service Priority Mail and FedEx. Shipping charges are based on the weight of your order, insurance, where it is going, and how quickly you want it to get there. You can choose which service you prefer when you checkout.

Please note that we can not allow double discounts. Therefore, if you have, for example, a free shipping discount, or a Health Care Professional Discount, we will not be able to apply BOTH discounts.

All international orders ship via USPS Priority Mail Express International. The customer is responsible for getting the package through customs and paying any duties or taxes that apply. We reserve the right to not ship to certain countries.

 

How do I know you won’t sell my e-mail address to some spammer?

We value our clients privacy. Many of them have become close friends. We will not betray their confidence in us by releasing private information that has been shared with us.

 

Do you sell wholesale?

We do a limited amount of wholesaling to some small shops and spas. We only wholesale our essential oils, synergies and personal blends, in the sizes offered on our retail site. Minimum quantities apply to wholesale orders; you must order at least 1/2 dozen of each size/oil, ie, 6–15 ml Lavender Bulgarian, 6–5 ml Mandarine. Wholesale pricing tends to be 1/3 off of our retail pricing. Please email for a quote, letting us know the oils that interest you, and some idea of the quantities involved.

 

Can I buy larger quantities of your oils?

We will be delighted to quote you bulk sizes on any of our products. Some popular products already have bulk prices available online. If you don’t see what you need, please email us.

 

Do you make custom blends?

Recently we have been doing some custom blends for commercial clients. Over the years we have been asked “would you blend this for me” and always declined. But if we can do it for a commercial client, why can’t we do it for you? The answer, of course, is that we can. We just never did. Now, we are NOT going to be able to custom design blends. This does not work well via long distance. But if you have a formula or a recipe that calls for several oils that you don’t have (and we do!) and would rather not invest in all the components or ingredients, we may be able to blend it for you. It is ALWAYS more cost effective to blend your own, however there are times that it just might be better to have us do it. If you want a quote on the cost of a custom blend, just email marge (at) naturesgift.com, send us the formula you want blended, and ask for a quote.

 

How do I order a catalogue?

Basically, you can’t. We have stopped trying to keep a current print catalog. Several years ago we did produce one. It was over 160 pages long, and out of date before we finished writing it. We no longer try. A print catalogue can not be kept current with the constant turnover of products that we experience.

 

I live in Canada, Singapore, the UK, Japan. Do you ship internationally?

We have clients in every continent.

All international orders ship via USPS Priority Mail Express International. This is, unfortunately the only shipping method that the Postal Service will allow us to insure; sadly we have found that uninsured international packages tend not to arrive. You will see the exact shipping quote (with insurance included) when you checkout. The customer is also responsible for getting the package through customs, and any taxes or duties that may apply.

Why Express International? (Yes, we know how terribly expensive it is.) Because this is the only method that will allow us to fully insure and track your order.

Early in April, 2015 I had a small package (one 5 ml and two 2 ml bottles), to send to Canada. We sent it International Priority, tracked and insured, with a customs tag stating that they were commercial samples. (They were going to a lab for testing.) The USPS tracking shows that they left Miami in a timely manner. (Miami, not New York?) Then they apparently fell into a black hole. Canadian Post denies receiving them. Canadian Customs refers me to Canadian Post. The USPS finally told me that no matter what I paid for tracking and insurance, packages weighing less than 4 pounds can neither be insured nor tracked. Gone with the wind, disappeared into a black hole.

We do not want this to happen to your order. This is why we will only ship via International Express. Please don’t ask us to make exceptions.

 

I live in (fill in the blank). Will your electric diffusers work here?

We honestly don’t know. Our business is in the USA and the items we sell are designed to run on the electrical current here. It is your responsibility to determine whether the current is correct for your location.

 

How do you handle back orders?

We do not back order any out of stock item. Sometimes a product will show as out of stock in the shopping cart, with no price. Obviously you weren’t ever charged for that product. Occassionally a customer ordering a few minutes before you will order the very last of an item. In which case, you packing slip will have a notation that the item is out of stock, and your credit card will be credited the amount of the item. We *never* hold back orders for later shipping. To be informed when the out of stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there, and placed on our Specials page. If you are a Facebook member, then become a Fan of our Facebook Page. Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that; we’ve tried!

 

Nature’s Gift Disclaimer: The statements made on this website have not been evaluated by the FDA (U.S. Food & Drug Administration). Our products are not intended to diagnose, cure or prevent any disease. If a condition persists, please contact your physician or health care provider. The information provided by this website or this company is not a substitute for a face-to-face consultation with a health care provider, and should not be construed as individual medical advice. The testimonials on this website are from individuals and do not guarantee or imply the same results.

Everything you read on this website is copyrighted. If you would like to borrow our descriptions, please link back to the page from which they were borrowed.

© 2005–2017 Nature’s Gift, Inc. All rights reserved. Read our Privacy Policy here.